Frequently Asked Questions
How Often Should I Use The Split Ends Trimmer?
Most people use it every three to six weeks, depending on their hair type and how quickly split ends appear.
Is it safe to use if I have never trimmed my own hair before?
Yes, the trimmer is beginner friendly. It uses a protective design that guides the hair through safely, ensuring only damaged ends are removed. Just work in small sections and glide the hair through gently.
Where are you located?
Our head office is located in Melbourne Victoria, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
Does the trimmer work on all hair types?
Yes, the trimmer works on straight, wavy and curly hair.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.